Help Centre

How can we help?

Answers to everything — ordering, payment, next-day delivery, using your chargers, food-grade certification, the law, returns and trade accounts. Most questions are solved right here.

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A hand holding a Cream Deluxe Midnight Edition food-grade nitrous oxide cylinder
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Ordering & Payment

How to order and the ways you can pay.

How do I place an order? +

Add the chargers, cylinders or dispensers you want to your basket, go to checkout, enter your delivery address, choose a payment method and confirm. You'll get an order confirmation by email straight away. No account is required — you can check out as a guest.

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What payment methods do you accept? +

We currently accept two secure methods, both coordinated via WhatsApp once you check out:

  • Interac e-Transfer — pay directly from any Canadian bank; we dispatch once funds land (usually same or next working day).
  • Skrill — pay from your Skrill balance or linked card.

More payment options are being added over time.

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Is paying by Interac e-Transfer safe, and how long does it take? +

Yes — Interac e-Transfer is one of the most secure ways to pay because it goes directly between Canadian banks with no card details shared. After checkout, message us on WhatsApp with your order number and we'll send our e-Transfer recipient email and security question; transfers usually clear within minutes to a few hours, and we dispatch your order as soon as payment is confirmed.

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I don't have a Skrill account — how do I get one and pay? +

Sign up free at account.skrill.com and fund it from your bank or a debit/credit card, then check out here choosing Skrill and message us your order number on WhatsApp — we'll reply with our Skrill account to send to. Full walkthrough: How to pay with Skrill.

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Can I pay by card or PayPal? +

Not at the moment. Because of how card networks classify our product category, we use Interac e-Transfer and Skrill, coordinated via WhatsApp. We're working to add more options.

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Is there a minimum order? +

Yes — our minimum order is $175 CAD, so we're best suited to cafés, dessert bars, caterers and anyone buying by the case rather than a single cylinder. Orders below $175 can't be completed at checkout, but the upside is that the minimum is also our free-delivery threshold, so every order ships free across Canada (Yukon, NWT and Nunavut excepted). Need something smaller? Message us on WhatsApp and we'll help.

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Can I change or cancel my order after placing it? +

If your order hasn't been dispatched yet, we can usually amend or cancel it — contact us as quickly as possible with your order number. Once it's on the courier we can't recall it, but you're still covered by our returns policy.

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Will I get a sales tax invoice or receipt? +

Yes. Every order gets an email confirmation, and a full invoice showing applicable GST/HST/PST is available on request. Prices on site are shown before tax, which is calculated at checkout based on your province.

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Delivery

You pay online, we post it to your door. Here's exactly how.

How does delivery work? +

Simple: you order and pay online, and we post it straight to your doorstep. Once your payment clears we pack your order and hand it to a tracked courier for next-day delivery.

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How much does delivery cost? +

Nothing — standard delivery is free on every order. Our $175 CAD minimum order is also our free-delivery threshold, so every order that reaches checkout ships free. The one exception is Yukon, the Northwest Territories and Nunavut, which carry a $39.95 CAD remote delivery charge — always shown at checkout before you pay.

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How fast will my order arrive? +

Order before the daily cut-off (shown by the countdown on our homepage) and your order is dispatched the same afternoon for next-working-day delivery.

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Do you deliver across all of Canada? +

Yes -- from coast to coast. Yukon, the Northwest Territories and Nunavut may take extra transit time.

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Can I track my order? +

Yes. Once dispatched you'll get a tracking link by email.

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My order arrived damaged or with items missing — what now? +

Contact us within 48 hours of delivery with your order number and a photo of any damage, and we'll arrange a replacement or refund. Full policy on our Delivery & Returns page.

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Do you ship outside Canada? +

We currently ship Canada-wide only. Message us if you need delivery outside Canada and we'll advise on options.

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Products & Usage

Choosing the right product and using it well.

What's the difference between chargers, cylinders and tanks? +

8g chargers are single-use cartridges for standard dispensers. Cylinders (e.g. Smartwhip 640g) are larger and suit busy kitchens. Tanks (2kg+) give the lowest cost-per-charge for high-volume use.

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Which brand should I choose? +

All the brands we stock are food-grade and certified:

  • Mosa / FastGas — reliable 8g chargers, great value by the case.
  • Smartwhip — refillable cylinders, brilliant for volume and consistency.
  • Cream Deluxe / GreatWhip / GoldWhip — solid all-rounders across formats.
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How many charges do I get from a cylinder or tank? +

As a rough guide: a 640g cylinder ≈ 80 charges, and a 2kg tank ≈ 250 charges. Exact yield depends on recipe and dispenser — we show an estimated charge count on every product.

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Are your chargers compatible with my dispenser? +

Standard 8g threaded chargers fit virtually all standard cream dispensers. Cylinders and tanks connect via a pressure regulator. If unsure, tell us your dispenser and we'll confirm.

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How do I use a cream charger safely? +

Fit the charger or connect the regulator per the manufacturer's instructions, charge, shake, and dispense. Only use food-grade N₂O with food-safe dispensers. Products are strictly for culinary use — see Compliance & Legal.

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Do cream chargers expire? How should I store them? +

Sealed food-grade chargers have a long shelf life — store upright, cool, dry and out of direct sunlight. Keep out of reach of children.

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Purity & Certification

What "food-grade" really means, and how we prove it.

What does "food-grade" actually mean? +

Food-grade N₂O is nitrous oxide refined to the purity required for food and beverage preparation — 99.9%+ — rather than lower-purity industrial gas.

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What certifications do your products carry? +

Everything we sell is food-grade nitrous oxide (E942) from established manufacturers — Smartwhip, Mosa, FastGas, Cream Deluxe and the other brands listed in our shop — who produce to food-grade standards and hold their own certification for it.

We don't publish those certificates on our product pages yet, and we'd rather say so than show badges we can't link to. Ask us before you order and we'll obtain the current certification or batch documentation for the specific product from the manufacturer. If your kitchen needs that paperwork for an audit, request it up front so we can confirm what's available for that brand.

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How is purity tested? +

Purity testing happens at the manufacturer, who tests each batch against food-grade thresholds before release — that's what separates food-grade N₂O from industrial gas, which is refined for entirely different applications.

We don't operate our own laboratory, so we don't claim to re-test what arrives. What we do is stock genuine product through legitimate channels and pass on the manufacturer's batch documentation when you ask for it.

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Are your products genuine and not counterfeit? +

Yes — we supply genuine products from established brands, sourced through legitimate channels.

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Returns & Refunds

Your options if something isn't right.

What is your returns policy? +

Unused, unopened products in their original packaging can be returned within 14 days of delivery. For safety reasons, opened or used gas products can only be returned if faulty. Full policy on our Delivery & Returns page.

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How do refunds work and how long do they take? +

Once we receive and check your return, we process the refund to your original payment method and confirm by email.

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What if my product is faulty? +

Contact us within a reasonable time with your order number and details (a photo helps), and we'll arrange a replacement or refund.

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Trade Accounts

For venues, cafés, caterers and high-volume buyers.

Can I open a trade account? +

Yes. Approved businesses get tiered bulk pricing, priority dispatch and full tax invoicing. Apply from our Bulk & Trade page.

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Do you offer bulk or pallet pricing? +

Yes — the more you buy, the lower your cost-per-charge. For pallet quantities you can request a quote.

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Do you supply restaurants, bars and caterers? +

Absolutely — professional kitchens, bars, cafés, dessert shops and event caterers are exactly who we serve.

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Your Account

Managing your details, orders and data.

Do I need an account to order? +

No — guest checkout is available. Creating an account lets you track orders, reorder in one click and save addresses.

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I've forgotten my password. +

Use the "Forgot password" link on the login page and we'll email you a secure reset link.

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How do I track past orders or reorder? +

Log in and open My Account → Orders to see your history and reorder previous items.

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How is my personal data handled? +

We handle your data in line with Canada's private-sector privacy law (PIPEDA) — used only to process and deliver your orders and never sold.

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